Returns & Exchanges

At Cartolina, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. Please note that all seasonal sale items are eligible for store credit only.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and attach it securely to your original packaging.

3

Ship It Back

Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes.

4

Receive Your Refund

After our quality control team inspects the garment, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing